E-shop returns policy

The terms and conditions described in this policy apply to all products purchased from the ABT ADVANCED BUILDING TRADES EE online store in Greece via the internet at www.shop.abt.gr.

Order cancellation

It is possible to cancel the order in the online store.

To cancel your order, you can either send an email to the address: info@abt.gr, or call 231 059 7567.

In case you have already paid for your order and your order has not been placed with the transport company, then we will immediately refund the corresponding monetary value, in the same way that you made your transaction.

In case your order has been placed with the transport company, then the refund of the canceled order will be made in the same way as you made your transaction.

You have 40 days to change your mind.
If you change your mind, you can return the products you have ordered within 40 days with your receipt, your order form, the order confirmation mail, and the credit card clip (in case you have paid by credit card). For the return of your products, you can send your request in writing to info@abt.gr. For any information you need, you can contact us by phone at 231 059 7567.

If you can not return the products you bought from the online store yourself, the partner shipping company can return them for you at an additional cost. The charge for transporting your products depends on the postal code of your area and the weight of the goods.
Whichever way you choose for the return request of the products, the return request takes effect from the date you inform us of the return request.
The products you want to return should be in excellent condition, with closed packaging. You are responsible for the cost of returning the products unless the product is covered by a warranty due to a manufacturing defect. In case you open the package of the product, you should make sure to return it in perfect condition, together with all the parts and components of which it consists. You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to us or to the cooperating transport company or courier company.

In case they are not returned within 40 days then ABT ADVANCED BUILDING TRADES Ε.Ε. may not accept any product return or replacement. In any case, the maximum return period for replacement may not be extended beyond forty (40) calendar days from the date of receipt.
Except for the rights provided by the return policy, all rights applicable to consumers are recognized in each case under the existing provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms.

Transportation of returned products
In case you wish to return goods due to a change of mind, you will be charged the immediate cost of returning the products. The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing.

You do agree to give to ABT ADVANCED BUILDING TRADES Ε.Ε. as many details as possible about the delivery address of the goods, for example, floor, difficulties of access of the carrier/courier, elevator, narrow stairs, etc., in order to facilitate the collection process from the place you indicate. You agree that there will be adequate access to the place for the receipt of the returned goods.

If the carrier/courier considers that the receipt of the products from the place you indicate, may cause damage to your property, he will inform you orally and will record it in the receipt form. You can instruct the cooperating transport company/courier to collect the products despite this instruction, however, we will not be responsible for any damage that may be caused to your property or goods as the collection of the products will be done with due care and attention.

You agree to give the partner all the products you wish to return, including all parts and components that make them up. Upon receipt of the returned products by the carrier you will sign a receipt form to certify that the delivery to the carrier has taken place. The receipt form will be given to you by the cooperating carrier/courier.

If you are not able to be present at the reception of the goods from the place, you can appoint a representative who will undertake this process on your behalf. This representative should be an adult and able to oversee the receipt of your products on your behalf.

Return of value of returned products
If you meet the return conditions, we will refund the amount corresponding to the value of the goods you return in the same way you made the original transaction unless you wish another way of return for which you must inform us in writing. In addition, we will refund the amount you spent on the freight rates of the goods you bought through the online store in your area (excluding the additional costs due to your choice to use a mode of transport other than the cheapest standard way we offer).

The return of the returned products will be made as soon as possible. In any case, it will take place after you inform us in writing about the return request of the products and we accept their return as well as if the products have been delivered to the cooperating transport company/courier.

Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:

(a) the supply of goods or services the price of which depends on monetary market fluctuations that are uncontrollable and which may occur within the withdrawal period
(b) the supply of goods manufactured in accordance with the specifications you have set as a consumer or clearly personalized
(c) the supply of goods which, after delivery, by reason of their nature, are inextricably mixed with other elements.

Store returns policy

It is OK to you change your mind.
You have 40 days to return your purchase. Keep your receipt because it is necessary in case of return.
If the package is opened you will receive a credit note.
We’re sorry, but we do not accept returns on electrical appliances, batteries, plants, products from the Opportunity Department, gift cards or special orders (eg cut benches, cut fabrics, etc.), linen with open packaging (eg sheets, quilts, pillows, pillow and mattress protectors, etc.), as well as any product that has been modified/washed/used. Transportation, assembly, and other additional services are non-refundable. We reserve the right to refuse a product return or replacement.